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Frequently Asked Questions
About Products
Our jewelry is made from a variety of high-quality materials, including mainly 925 silver, freshwater pearls, natural gemstones and crystals. Some pieces also contain modern, high-quality synthetic materials. The specific materials of each product are detailed in the product description.
Yes, our jewelry is made of hypoallergenic materials. However, for people with very sensitive skin, we recommend consulting a doctor before purchasing.
Ordering and payment
We accept various payment methods including credit cards (Visa, MasterCard, American Express) and PayPal.
Once the order has been confirmed and paid for, changes or cancellations are generally not possible. If special circumstances apply, please contact our customer service team immediately.
Shipping and delivery
We offer standard shipping and express shipping. The exact options and costs will be displayed at checkout.
Standard shipping usually takes 5-7 business days, express shipping takes 2-3 business days. International orders may take longer depending on the postal service of the destination country.
Returns and exchanges
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of receiving the goods. Please ensure that the product is unused and in its original packaging and contact our customer service team to obtain the return address and further instructions.
If the return or exchange is due to a quality problem, we will cover the return shipping costs. In other cases, the customer will bear the return shipping costs themselves.
Care and Maintenance
To maintain the shine and beauty of your jewelry, we recommend avoiding contact with water, perfume and chemicals. Regular gentle wiping with a soft cloth can extend the life of your jewelry.
If your jewelry is damaged during normal use, please contact our customer service team. We will provide repair services or other solutions.
Environmentally friendly commitment
All our jewelry is made by hand to minimize production steps and reduce environmental impact. When it comes to packaging, we avoid over-packaging and reduce the use of plastic to protect the environment.
Further questions
Currently we sell primarily online. If we have plans for physical stores, we will announce this on our website and social media in due course.
You can contact us by email ( info@lazynook-studio.com ) or through our online customer service system. Our customer service team will respond to your inquiry within 24 hours.